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Title
Text copied to clipboard!Pharmacy Counter Assistant
Description
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We are looking for a dedicated and customer-focused Pharmacy Counter Assistant to join our team. As a Pharmacy Counter Assistant, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibilities will include assisting customers with their prescriptions, answering their questions, and ensuring they have a positive experience at our pharmacy. You will also be responsible for managing inventory, processing transactions, and maintaining a clean and organized work environment. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. You should be comfortable working in a fast-paced environment and be able to handle multiple tasks simultaneously. Previous experience in a pharmacy or customer service role is preferred, but not required. We offer a supportive and collaborative work environment, with opportunities for growth and development. If you are a motivated and compassionate individual who enjoys working with people, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Assist customers with their prescriptions and over-the-counter medications.
- Answer customer questions and provide information about medications and health products.
- Process transactions and handle cash and credit card payments.
- Manage inventory and restock shelves as needed.
- Maintain a clean and organized work environment.
- Assist the pharmacist with preparing and dispensing medications.
- Provide excellent customer service and ensure customer satisfaction.
- Handle customer complaints and resolve issues in a professional manner.
- Follow all pharmacy policies and procedures.
- Assist with administrative tasks as needed.
- Ensure the confidentiality and security of customer information.
- Stay up-to-date with new medications and health products.
- Assist with training new employees.
- Participate in team meetings and contribute to a positive work environment.
- Adhere to all health and safety regulations.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a pharmacy or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment.
- Ability to handle multiple tasks simultaneously.
- Basic computer skills.
- Ability to stand for long periods of time.
- Ability to lift and carry up to 25 pounds.
- Knowledge of medications and health products is a plus.
- Ability to work flexible hours, including evenings and weekends.
- Customer-focused attitude.
- Ability to work well in a team.
- Professional appearance and demeanor.
- Reliable and punctual.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a customer service role?
- How do you handle difficult or upset customers?
- What do you know about our pharmacy and the products we offer?
- How do you ensure accuracy when handling prescriptions and medications?
- Can you describe a time when you went above and beyond for a customer?
- How do you prioritize tasks in a fast-paced environment?
- What steps do you take to maintain a clean and organized work environment?
- How do you handle confidential customer information?
- Can you describe a time when you had to resolve a conflict with a coworker?
- What motivates you to work in the healthcare industry?